|
Time Frame
|
Topic
|
Speaker
|
CE Credits
|
|
7:00 – 8:30
|
Registration, Continental Breakfast and
Opening Comments
|
|
8:40 – 10:15
|
Enterprise Risk Management
|
Robert Carwright, director, member & chapter Services, RIMS
|
2
|
|
10:15 – 10:45
|
Morning Break
|
|
10:45 – 11:45
A
|
WC Claims Mediation – The Process & Benefits
|
The Honorable Michael Hetrick, WC Judge, Lancaster County
|
1
|
|
10:45 – 11:45
B
|
Client Relationship Management, The Other CRM
|
Speaker to be announced |
1
|
|
|
|
|
|
|
12:00 – 1:30
|
Lunch and Special
Announcements
|
|
|
|
|
|
|
1:30 – 2:30
A
|
Agency CSR Training
|
Denise Toth, Toth Insurance Services |
1
|
|
1:30 – 2:30
B
|
Environmental Trends in a Global Economy
|
Speaker to be announced |
1
|
|
2:30 – 3:00
|
Afternoon Break
|
|
3:00 – 4:00
|
Fraud & Special Insurance Investigations
|
Joey Cox, Metropolitan Life Insurance Company |
1
|
|
4:00
-6:00
|
Closing Comments and hors d’ouevres in Front
Ballroom
|